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Account
Delete your account
You can leave hmRide at any time. This page explains how to request account deletion and what to expect.
Request deletion
Send an email from the address registered on your hmRide account so we can verify ownership. Use the button below or write to support@hmride.com with the subject line Request to delete my hmRide account.
Email support to delete account
What we need from you
- Registered phone number or email
- Your full name as shown in the app (for verification)
- Optional: reason for leaving — helps us improve
What happens next
We will confirm receipt and complete verification within a reasonable time. After deletion, you will not be able to sign in. Some information may be retained where the law requires (for example financial or safety records) or in aggregated, non-identifying form.
Before you go
If something went wrong with a ride or payment, our team may be able to help first — support@hmride.com.