Privacy Policy

Last updated: 9 May 2026. hmRide ("we", "us") respects your privacy. This policy describes how we handle information when you use our websites and mobile apps.

Information we collect

• Account & identity: name, phone number, email, and verification data you provide or we obtain through permitted verification flows (such as Aadhaar-linked checks where applicable).
• Profile & ride data: routes, bookings, messages sent through the platform, ratings, and support conversations.
• Device & technical data: app version, device type, and logs needed for security, fraud prevention, and reliability.
• Location: when you enable it, precise or approximate location to enable live sharing, routing, and safety features you turn on.

How we use information

• To provide, operate, and improve rides, matching, and safety tools.
• To verify users, prevent abuse, and comply with applicable law.
• To send service messages, receipts, and (where you allow) product updates.
• To analyse aggregated trends so we can improve affordability and trust for the community.

Sharing

We do not sell your personal information. We share data with service providers who assist our operations (for example hosting, maps, SMS, or verification partners) under contracts that require protection of your data. We may disclose information if required by law or to protect the rights and safety of our users.

Retention & security

We keep information only as long as needed for the purposes above, including legal and safety requirements. We use administrative, technical, and organisational measures designed to protect your information.

Your choices

You may review or update certain information in the app, adjust notification preferences, and contact us to exercise rights available to you under applicable law. To reach us: support@hmride.com.

Changes

We may update this policy from time to time. We will post the new version here and, where appropriate, notify you in the app.